Our Privacy Policy

Learn how we handle your personal information and ensure your privacy and data security on our platform.

Last Updated on December 1, 2025

Introduction

Answer Genie AI an iDeal Business Development, LLC service is committed to protecting the privacy of the data relating to our users, and their clients. We will collect, store, use and protect any personal information that you share with us. We will not share your information with anyone, except as described in this Privacy Policy.

Throughout this Privacy Policy, we will refer to our website, applications delivered via the web, and other related services collectively as the “Service.”

This Privacy Policy does not apply to information we collect by other means than your use of the Service (including offline) or from other sources. When you sign up for Answer Genie AI and use the Service you agree to accept this Privacy Policy.

We reserve the right to change this policy at any time, and if we do so, we will post changes and updates to this page. Please refer to this policy periodically to inform yourself if changes have been made.

We collect certain information through our website, located at https://answergenieai.com and https://Agent.AnswerGenieAI.com (our “Website”). This page (this “Privacy Policy”) lays out our policies and procedures surrounding the collection and handling of any such information that identifies an individual user or that could be used to contact or locate him or her (“Personally Identifiable Information” or “PII”).

Information we may collect

We collect the following Personally Identifiable Information from users who buy our products and services: name, email address, telephone number, address, and credit card number.

In addition, upon using the Service, individual transaction data obtained from your third-party invoicing or accounting application, (“Quickbooks,” “Xero,” “Clio” etc.) information collected via the browser, user generated content and other information uploaded to the website by the user, in conjunction with your use of the Service may be collected. Information obtained through these means that relates to the user’s client or customer to be invoiced through Answer Genie AI may at times be referred to as “Third-Party Client Information” throughout this Privacy Policy.

Additional information from or about you may also be collected in other ways, including responses to customer surveys and any communications with our customer service team.

We use “cookies” so that our Website can remember you and provide you with the information you’re most likely to need. For instance, when you return to the Website, cookies identify you and prompt the site to provide your username (not your password), so you can sign in more quickly. Cookies also allow our Website to remind you of your past usage and to suggest similar products and services. Finally, we use information gained through cookies to compile statistical information about use of our Website, such as the time users spend at the site and the pages they visit most often. Those statistics do not include PII.

Data Security

We take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that they agree to keep your information confidential.

Links to other websites

Answer Genie AI is not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Cookies

Our website may use cookies to enhance your browsing experience and collect information about how you interact with our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but some features of the site may not function properly without cookies.

Facebook Page User Data Deletion Request

If you have logged in to our service using your Facebook account and wish to request the deletion of your Facebook-related data collected by our application, you may do so at any time.

To request deletion, please follow these steps:

• Go to your Facebook Account Settings.
• Click on “Apps and Websites.”
• Find and select our application from the list.
• Click “Remove” to revoke permissions and delete future data access.

Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [email protected].

Terms and Conditions

These Terms of Service (“Terms”) govern your access to and use of Answer Genie AI —an AI-powered CRM built on Go High Level. Answer Genie AI an iDeal Business Development an limited Liability Company (“Answer Genie AI,” “we,” “us,” or “our”) and the related website, dashboard, and services (collectively, the “Service”).

Last Updated on December 1, 2025

The "Service" Answer Genie AI Provides

Answer Genie AI is an all-in-one AI Suite built on the Go High Level platform that provides AI CRM services to its users including but not limited to AI Voice Agents, Conversation AI, AI Workflows, Copywriting, Funnel builders among other AI Services. AI can make mistakes, it's your responsibility to check important info.

Eligibility & accounts

We may use the information we collect from you for various purposes, including:

• Provide accurate registration information and keep credentials secure.
• You are responsible for all activity under your account.
• Provide accurate information.
• Use the Platform for business purposes only.

Your content & data

Customer Content. You own the data, contact lists, copy, and assets you provide (“Customer Content”). You grant us a limited license to use Customer Content to operate and improve the Service.

Outputs. Unless otherwise required by your third-party tool terms, you own the messages and assets generated for you by the Agent.

Do not upload anything you don’t have rights to use.

Acceptable use

You agree not to use the Service to:

• Send unlawful, misleading, or deceptive communications; harass or discriminate; or target minors.
• Violate anti-spam/marketing laws (e.g., CAN-SPAM, CASL, GDPR/ePrivacy), phone/SMS rules (TCPA), or platform/ISP policies.
• Bypass rate limits, scrape in violation of website terms, or misuse personal data.
• Upload malware or attempt to access the Service or third-party systems without authorization.

We may suspend or terminate access for violations.

SMS Compliance

If you opt into SMS communications, you may receive appointment or service-related text messages.

• Text STOP to unsubscribe.
• Text HELP for assistance or email [email protected].
• Message frequency varies. Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for more information.

Outbound Calling Compliance

By using the Platform to place outbound calls or initiate automated workflows, you agree to comply with all applicable laws, including:

• Telephone Consumer Protection Act (TCPA)
• Telemarketing Sales Rule (TSR)
• Do-Not-Call (DNC) rules

You are solely responsible for legal compliance, including securing all required consents. Answer Genie AI assumes no liability for unlawful use. Misuse — including unlawful robocalling or similar activity — may result in:

• Immediate account termination
• Loss of any guarantees or refund eligibility
• Potential legal reporting

We may terminate your account without refund for violations.

Usage Fees

All usage is billable:

• White Label Plans if Applicable: $0.10/min for voice calls and $0.01 per GHL premium automation trigger.
• All Other Plans, Depending on purchased Plan are: $0.10 to 18/min for voice calls $0.10 per GHL premium automation trigger.
• High Level Usage Fees: Your access to the Platform requires prompt payment of all applicable fees for both you and your customers. These fees may include, but are not limited to, subscription charges, communication surcharges, add-on service costs, and any other usage-based or subscription-based fees incurred through HighLevel. Usage Pricing and fee structures are subject to change. Unlimited lifetime deal usage Pricing and fee structure found here.

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. Usage-based charges, such as communication surcharges, are calculated based on actual usage and will appear as separate line items on your monthly invoice. When payment is due, the card on file will be automatically charged.

The Client accepts full financial responsibility for all usage incurred under their account, regardless of user or purpose, and understands that these charges are separate from any recurring subscription fees and are non refundable.

Our Proprietary Tools

8.1 Our Platform includes custom tools and integrations protected by intellectual property law. You agree not to:

• Share or redistribute our proprietary tools.
• Reverse engineer our implementations.
• Use the snapshot feature to copy our configurations.
• Share your access credentials.
• Allow unauthorized platform access.

8.2 Penalties for Misuse. Unauthorized use of our intellectual property will result in:

• Immediate account termination.
• Liquidated damages.
• Legal action.
• Recovery of all legal costs.

Payments & Billing

9.1 How We Process Payments: Payments are processed through Stripe or other payment processors. Prices are in USD unless stated otherwise.

9.2 Subscription Plans: Plans and pricing are listed on our website. We may update pricing without notice. All subscriptions are pre-paid. All Sales are final.

9.3 Payment Terms: No refunds on usage or subscription plans unless otherwise stated in writing. Marketplace purchases or credits purchased are non-refundable. Payment required before delivery of custom work.

Custom Development

10.1 Custom Work. Billable services include: Custom feature development, Advanced integrations, Workflow customization, Extended training, Non-standard platform modifications.

10.2 Custom Work Terms: Written approval needed before work starts. Estimates provided but may vary. Payment before delivery.

Your Responsibilities

11.1 Account Security. You must: Keep your login credentials secure, Not share account access, Update us if your contact information changes, Report unauthorized access immediately.

11.2 Acceptable Use. You agree to: Use the Platform legally, Not violate others' rights, Not attempt to copy our implementations, Not use the Platform for harmful purposes.

11.3 Plagiarism and Intellectual Property Misuse. We maintain a strict zero-tolerance policy toward plagiarism and any form of intellectual property infringement. By using our services, you agree not to copy, reproduce, or repurpose any of our proprietary website content, materials, trainings, code, website designs, or systems in any form, whether for personal use, redistribution, or resale, without our prior written consent.

If we determine, at our sole discretion, that you have engaged in plagiarism or unauthorized use of our intellectual property, we reserve the right to immediately terminate your access, suspend or delete your account(s), and permanently end our professional relationship. No refunds will be issued under such circumstances, regardless of time remaining or services rendered. We further reserve the right to pursue legal action and seek damages for any harm caused as a result of such violation.

Data & Privacy

12.1 How We Handle Your Data. We: Process data according to our Privacy Policy, Maintain industry-standard security, Only use your data to provide services, Do not sell your personal information.

12.2 Your Data Responsibilities. You must: Have rights to any data you upload, Comply with privacy laws, Comply with local and state laws, Secure your access credentials, Back up your important data.

Changes to Service

13.1 Platform Updates. We may: Update Platform features, Modify these Terms, Change pricing, Discontinue certain features.

13.2 Notice of Changes. We'll notify you of significant changes through: Email, Platform announcements, Our website.

Termination

14.1 Your Right to Cancel. You can cancel your subscription: Through your account dashboard, By contacting [email protected]. If you request a cancellation of your account, it is your responsibility to any ensure phone number line rental are deleted prior to cancellation by accepting the phone number deletion terms, our team cannot accept these terms for you as phone number are not recoverable if deleted. You may continue to be rebilled by our supplier Go High Level for undeleted phone numbers.

We do not offer refunds for unused time or credits, all sales are final unless otherwise stated in writing. Refunds are not provided once onboarding has been completed and the account has been accessed or used, regardless of usage volume, satisfaction, or subsequent cancellation. Completion of onboarding and any account activity constitutes full delivery of the services.

14.2 Our Right to Terminate. We may suspend or terminate your access if you: Violate these Terms, Misuse the Platform, Fail to pay fees, Engage in harmful behavior.

Liability & Legal Matters

15.1 Limitation of Liability. We're not liable for: Indirect or consequential losses, Lost profits or data, Litigation of any form, Service interruptions, Bugs arising from third party software, Third-party actions, issues arising from your use of the Go High Level Platform, bugs, limitations, payment disputes etc.

15.2 Indemnification. You will waive all liability from us due to claims arising from: Your use of the Platform, Litigation of any type, Your content, Your violations of these Terms.

Dispute Resolution & Arbitration

Binding Arbitration: All disputes must be resolved by binding arbitration.

Individual Basis Only: Claims may only be brought individually — no jury trial, no class actions, no collective or representative proceedings.

Costs: The prevailing party may recover legal fees, expert costs, and arbitration expenses.

Time Limit: Any claim must be filed within three (3) months of arising, or it is permanently barred.

Severability: If any part of this clause is unenforceable, the rest remains in effect.

Intellectual Property & Brand Use

You may not copy, replicate, impersonate, or otherwise present yourself as our brand or business in any form, whether online or offline. This includes, but is not limited to, the unauthorized use of our company name, logo, trademarks, brand colors, slogans, or any confusingly similar variation thereof.

Affiliates and users are expressly prohibited from:

• Creating websites, social media pages, ads, or content that mislead others into believing they are officially affiliated with or representing our company.
• Using our brand assets in a way that causes confusion, misrepresentation, or false association.
• Registering domains, social media handles, or business names that are identical or deceptively similar to ours.

We reserve the right to immediately terminate any user or affiliate account found in violation of this clause and pursue legal remedies for trademark infringement and deceptive conduct.

Non-Disparagement

Client agrees not to post or share any public statements, reviews, or comments that could reasonably be seen as harmful, false, or disparaging toward iDeal Business Development LLC, or Answer Genie AI or its services. Breach of this clause may result in immediate cancellation of the subscription without refund.

Support & Contact

We're here to help:

• Chat Support: 24/7
• Email Support: Monday to Friday, 9 AM to 5 PM (Eastern Time) to: [email protected] or [email protected]
• Business hours exclude U.S. public holidays.

Usage Charges For Basic Plans

These are charged to the credit card on file inside your iDeal Business Development, LLC GHL Subaccount if you are under the Starter or Unlimited Plans:

Usage Charges For Lifetime Plan

These are charged to the credit card on file inside your iDeal Business Development Go High Level Subaccount if you purchase the Unlimited Lifetime License: